The restaurant business is one of the most trending businesses of this century. But the success ratio of a restaurant business is very low. Most restaurant businesses are forced to shut down in the first year of starting. Because most restaurants can’t generate more revenue than the startup cost. It is because the restaurant couldn't attract more customers or couldn’t make the customer return who once visited due to lousy service. This whole scenario is the result of not being able to provide restaurant staff with the necessary training. Good training for restaurant staff is very important for the success of a restaurant business.
Training for restaurant staff is a must to ensure the success of a restaurant business. But before providing any training as a restaurant owner or a restaurant manager, it is your responsibility to know and list down which areas or topics you need to train your employees. Let’s look at our top picks of training for restaurant staff topics in which areas you must train your employees.
The most crucial factor in the restaurant industry is food safety. Knowledge about food safety is vital for food handlers. Because food handlers must ensure 3 things before they serve the food to the customer.
And in order to ensure these things a restaurant kitchen staff or food handler must know about food safety. Otherwise, he or she can’t ensure anything. Without food safety training, kitchen staff can’t identify whether the food is contaminated or not. At the same time, he or she will not be able to prepare food hygienically. And finally, the kitchen staff will not be able to ensure the food is safe for consumption. So food safety training for restaurant staff is very important.
You can start the food safety training with the basics of food service and kitchen service. Then move to advanced food hygiene standards imposed by HAACP or its local equivalent. The main points of food safety are described in brief below.
First and the foremost thing is maintaining personal hygiene for restaurant staff. Whether a staff works in the kitchen or in the dining hall or is a cashier. Everyone must maintain their personal hygiene. So you must train your restaurant staff on how to maintain personal hygiene.
Foodborne illnesses are a serious problem. If any customer gets sick after having a meal in your restaurant, then you might get in serious trouble. You might face lawsuits that might cost you a fortune. Also, the reputation of your restaurant will be lost forever. So every kitchen staff must know about foodborne illnesses. They must have knowledge about:
So that kitchen staff knows the causes of foodborne illness and can prevent foodborne illness. This is why training about food safety is important for every restaurant and every kitchen staff should be aware of foodborne illnesses.
Cross-Contamination is a process where unintentionally different kinds of microorganisms such as viruses, bacterias, pathogens, etc are transferred from one substance to another and creates a harmful effect.
There are mainly 3 kinds of cross-contamination. They are:
Food contamination can cause foodborne illness. So every kitchen staff must know about the causes of cross-contamination and the prevention of cross-contamination.
Proper food storage is another vital thing. Because if food is not stored properly, then food can get spoiled or even worse, contaminated. And it will create two major problems. They are:
So knowledge about proper food storage is very important. Kitchen staff must know about a few things while storing food. They are:
Every kitchen staff must be trained on how to store food properly. It will help you to reduce costs in your restaurant business and also help your restaurant save its good reputation.
Knowledge about food preparation is also very important. Because food that is served to customers must be appealing to look at and also delicious in taste. At the same time, they must be safe for consumption. Knowledge of food preparation is also important to prepare food according to customers' needs or demands or requests. It ensures customer satisfaction.
A restaurant’s waiters or serving staffs are the ones who mostly represent a restaurant. Because they are the first person with whom customers interact the whole time that a customer spends in a restaurant. A serving staff must have expertise in 3 things. They are:
The most important thing a serving staff should master is the details of the whole menu. When serving staff will know every detail about every item on the menu. Then they will be able to provide better customer support. They will be able the answer any question about any food item on the menu. Serving staff will also be able to suggest the best item based on the preference and also dietary restrictions of a customer. To avoid health consequences like an allergic reaction and also religious or personal brief.
For example, a customer is vegetarian and orders an item not knowing it has a non-vegetarian item. If a serving staff knows every detail of the menu, then they will be able to suggest to the customer another thing with no non-vegetarian ingredient.
Serving staff should also have the knowledge of which dish goes well with which drink to level up the eating experience of customers. Besides leveling up every customer's eating experience, serving staff can make more sales by recommending dishes, drinks, and desserts.
Cleanliness is very important when it comes to the restaurant business. Most customer doesn't return to a restaurant or stop visiting a restaurant if it is not clean. Some customers never visit a restaurant because they saw a negative online review from another customer about this restaurant is not clean. Cleanliness is very important because it is the first thing that attracts a customer’s attention.
Cleaning and sanitizing training for restaurant staff are necessary. Both are important for your restaurant. But one thing to keep in mind. Cleaning and sanitation are not the same. Both are different processes.
Cleaning is the process where the visible dirt and derbies are removed or cleaned from a surface. Cleaning includes dusting and moping floors with wet cloths, cleaning tables and windows, dusting lights or any hanging objects from the restaurant ceiling.
Sanitizing includes cleaning invisible elements such as viruses, bacteria, pathogens, germs, etc from a surface or disinfecting a surface.
Both cleaning and sanitizing are very important in a restaurant to ensure the safety of public health. You must impose cleaning guidelines and procedures in your restaurant to maintain cleanliness. You must provide the necessary and right cleaning supplies and types of equipment to your employees so that they can work better. It would be best if you had a cleaning schedule for overall cleaning. Also, give extra attention to the high-touch areas like the restroom. Before enforcing all these activities, training your employees about cleanliness is the most important thing.
A restaurant business doesn’t have any existence without its customers. So quality customer service is very important for a restaurant business. That’s why customer service training for restaurant staff is also required.
A customer's experience starts when they arrive at the restaurant. Quality customer service should start from the entrance door.
Opening and closing a restaurant is not just flipping the “Open” sign to “Close” or vice versa. There is a lot of work that must be done before opening the restaurant and after closing the restaurant.
Before opening a restaurant you must do a few things. Those are:
You also need to do a few things after closing a restaurant. Such as:
A restaurant employee must be trained to effectively do all these tasks. So preparations before opening and after closing training for restaurant staff should be given accurately.
Another important topic of training for restaurant staff is cashiering. A cashier is a person or a restaurant employee who is responsible for processing all the payment transactions of a restaurant through a POS system or a cash register. A cashier must be very fast to provide a smooth customer experience. Apart from payment processing a cashier also needs good communication skills for customer satisfaction as good communication between a cashier and customer during payment processing is required.
The responsibilities of a cashier are very sensitive. So you must provide a cashier with the necessary training to ensure he or she doesn’t face any problems and maintain their duty effectively with confidence.
Restaurant employees must be trained on how to maintain workplace safety. Because they constantly work with fire, hot substances, sharp objects such as knives, and many more. So workplace safety training for restaurant staff is vital. Everyone should be aware of the workplace safety of the restaurant and everyone should maintain workplace safety.
For example, if any spills occur, employees must clean them immediately. Otherwise, someone else might slip and fall and get hurt because of it. And everyone should be very careful to avoid any unwanted accidents. And if unfortunately, any accident happens everyone should be aware of how to take the situation under control.
For example, every employee must know how to use the fire extinguisher and where it is placed in case anything catches fire.
First aid training for restaurant staff is a must necessary. A restaurant is a place where employees constantly have to work with sharp objects such as knives. Also, they are always exposed to hot substances and fire. So employees can easily get injured. That’s why first aid training for restaurant staff is required. Because if employees have good knowledge about first aid then they can treat themselves or their coworkers if anyone gets any kind of injury. Every employee must know the basics of first aid and also know where the first aid kit is kept.
Training for restaurant staff can be time-consuming and costly but results in well-trained employees. Well-trained restaurant employees are the greatest asset of a restaurant. Trained employees can ensure the success of a restaurant. So restaurant owners or managers should prepare every new and old employee by providing them with proper training.